Refunds & Exchanges
Refunds & Exchanges
We hope you are happy with your order, but if you need to return it, we’re happy to help!There’s no rush to return your order to us. You have 365 days from delivery, to return your order to us for a refund or an exchange. Please note that your footwear must be in its original condition, and within its original box. The packaging we send your parcel in is resealable – so please reuse this to return your order to us where possible.
We do not cover the cost of returns, but we have a handy returns portal you can use, to access a reduced-price, fully tracked Royal Mail return label.
If you’re returning an item from overseas, you’re welcome to choose whichever courier works best for you. We recommend using a tracked service for peace of mind, as returned items remain your responsibility until they reach us.
If you would prefer to return to a Charles Clinkard store, you can do so free of charge. Just take along your shoes and order number, and our team in store will be happy to help.
Once we have received your return please allow up to 72 hours for us to process it. We will let you know once we have processed your return and your refund has been issued.
Filling in your returns slip
You will receive a returns slip with your order, which you can fill in and include with your return.
Please tick whether you would like a refund or an exchange next to the product you are returning and will be happy to organise this once we have received you return.
If you have ticked exchange, please indicate in the box next to it the size or colour you require. If you would like an exchange to a different shoe entirely, let us know by writing the name of the shoe in one of the lines beneath.
Returns Portal£3.75
You can purchase a reduced price Royal Mail returns label through our trusted returns partner ZigZag, by clicking the link below and following the instructions.
You will have two purchase options to choose from:
You will have two purchase options to choose from:
- Paperless Returns (QR Code Return)
You will receive an email with a barcode on if you choose this option. All you need to do then is pack your parcel up for posting, take it to your local Royal Mail post office, and let them scan your barcode. They will take care of the rest! - Returns Label
If you have a printer at home, you can download and print a returns label. All you need to do then is simply affix it to the outside of your packaging and drop it off at your local Royal Mail post office.
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Return to a StoreFREE
Gaborshoes.co.uk is owned and ran by Charles Clinkard, and therefore we’re happy for you to return your order to any of our Charles Clinkard stores, free of charge. Our team in store will process your return and your refund will be issued to your original payment method.
FAQs
What should I do if my item is faulty?
If you’re unhappy with an item you have received from us, please get in touch with our friendly Customer Services team on 0330 005 0230 or help@clinkard.co.uk
Our team will let you know the best way to return it to us. Please note we cannot comment on a fault until we have received it back, but we will do everything we can to rectify any disappointment you may have.
Our team will let you know the best way to return it to us. Please note we cannot comment on a fault until we have received it back, but we will do everything we can to rectify any disappointment you may have.
How long does it take to process my return?
We aim to deal with all returns within 48 hours of receipt. Returns are often processed much quicker than that, but please allow 48 hours before getting in touch to query the status of a return.
When will I receive my refund?
PayPal and Amazon Pay refunds are usually received within 24 hours of our processing of your return.
Credit/debit card refunds vary depending on your banks handling time. The refund is issued immediately at our end, but please allow 3-5 days for your bank to process this refund back into your account.
Credit/debit card refunds vary depending on your banks handling time. The refund is issued immediately at our end, but please allow 3-5 days for your bank to process this refund back into your account.
The returns portal is saying my order number is not recognised?
There will be a link displayed on the same page you're informed your order is not recognised. This will direct you to the LITE version of the portal. You will need to input your details to gain access to the returns portal. Please remember to include your returns slip with your return, so we can process your return on receipt.