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Cookie InformationThis page (together with our Privacy Policy, Terms of Use and Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract).
Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1.1 We operate the website www.charlesclinkard.co.uk. We are The Clinkard Group Limited, a company registered in England and Wales under company number 02771054 and with our registered office at Eveline House, Cannon Park Way, Middlesbrough, TS1 5JU.
1.2 We are a limited company.
1.3 Contacting us if you are a consumer:
1.3.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to telephone on 01642 606162 however you can also e-mail us at sales@clinkard.co.uk or by post to The Clinkard Group Limited, Eveline House, Preston Farm Business Park, Stockton on Tees, Cleveland, TS18 3TA. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
1.3.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at sales@clinkard.co.uk, by telephone on 01642 606162, by fax on 01642 608040 or through our site via the Contact Us page.
1.3.3 If we have to contact you or give you notice in writing, we will do so by e-mail, by pre-paid post to the address you provide to us in your order or by means of any other contact details you provide to us.
1.4 Contacting us if you are a business. You may contact us by e-mailing us at sales@clinkard.co.uk, by telephone on 01642 606162, by fax on 01642 608040 or through our site via the Contact Us page. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 18.3.
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate only.
2.3 The packaging of the Products may vary from that shown on images on our site.
Your use of our site is governed by our Terms of Use and Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
This clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.2 Certain Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and our Privacy Policy, Terms of Use and Acceptable Use Policy constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy, Terms of Use and Acceptable Use Policy.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
7.1 To make a purchase, browse through our Products and select those which you wish to purchase by adding them to your shopping basket. Once you have completed your selection(s) click on the ‘Checkout’ button and our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an order confirmation e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
7.3 We will confirm our acceptance to you by sending you an e-mail (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.4 If we are unable to supply you with a Product for whatever reason, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
8.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
8.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
8.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
8.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of any Products that are made to your specification or are clearly personalised.
9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
| Your Contract | End of the cancellation period |
| Your Contract is for a single Product (which is not delivered in instalments on separate days). | The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. |
Your Contract is for either of the following:
| The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January. |
9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to cancel a Contract is to call us on 01642 606162 however you can also e-mail us at sales@clinkard.co.uk or by post to The Clinkard Group Limited, Eveline House, Preston Farm Business Park, Stockton on Tees, Cleveland, TS18 3TA. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
9.5 If you cancel your Contract we will:
9.5.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.5.2 refund any delivery costs you have paid (if any), although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
9.5.3.1 in the event that you have received the Product from us, the deadline for us making a refund to you will be 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;
9.5.3.2 in the event that you have not received the Product from us, the deadline for us making a refund to you will be 14 days after you inform us of your decision to cancel the Contract.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.8 If a Product has been delivered to you before you decide to cancel your Contract:
9.8.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
9.8.2 unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us.
9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) in accordance with applicable law however please note that we aim to deliver all Products in accordance with the delivery times stated on our delivery and returns page depending on the delivery option you choose. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
10.2 For first time orders placed with a credit/debit card, delivery will only be made to the cardholder’s registered address or the cardholder’s place of work which may need to be verified before dispatch. We will not, under any circumstances, dispatch a first time credit/debit card order to any other address. Once you have successfully completed an order with us, we will be happy to dispatch to an address of your choice.
10.3 Delivery of an order shall be completed when we or our courier deliver the Products to the address you gave us and the Products will be your responsibility from that time. Please note that if you opt for the Products to be delivered to a safe place or to be left with a neighbour (or other third party) you are responsible for such Products once we or our courier deliver the Products to that safe place, neighbour or other third party and delivery of the Products shall be completed when we do so.
10.4 You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 10.5 to 10.7 only applies if you are a consumer.
10.5 If we miss the 30 days delivery deadline for any Products then you may cancel your order straight away if any of the following apply:
10.5.1 we have refused to deliver the Products;
10.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
10.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
10.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
10.7 If you do choose to cancel your order for late delivery under clause 10.5 or clause 10.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
11.1 We deliver to the countries outside of the UK listed on our shipping rates page (International Delivery Destinations). Delivery charges for International Delivery Destinations vary and please see our shipping rates page for more details.
11.2 There are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
11.3 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.4 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
12.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
12.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
12.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
13.1 You can only pay for Products using a debit card or credit card (we accept the following – Visa, Mastercard, Switch, Solo, Delta, Visa Electron and Maestro), using paypal, using Amazon payments or any other method as available through our site, or we agree to, from time to time.
13.2 Payment for the Products and all applicable delivery charges is in advance save for in the case of payment by debit or credit card where payment for the Products and all applicable delivery charges will be taken on dispatch of the Products.
This clause 14 only applies if you are a business customer.
14.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
14.2 Nothing in these Terms limits or excludes our liability for:
14.2.1 death or personal injury caused by our negligence;
14.2.2 fraud or fraudulent misrepresentation;
14.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
14.2.4 defective products under the Consumer Protection Act 1987.
14.3 Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
14.3.1 any loss of profits, sales, business, or revenue;
14.3.2 loss or corruption of data, information or software;
14.3.3 loss of business opportunity;
14.3.4 loss of anticipated savings;
14.3.5 loss of goodwill; or
14.3.6 any indirect or consequential loss.
14.4 Subject to clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
This clause 15 only applies if you are a consumer.
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3 We do not in any way exclude or limit our liability for:
15.3.1 death or personal injury caused by our negligence;
15.3.2 fraud or fraudulent misrepresentation;
15.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
15.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
15.3.5 defective products under the Consumer Protection Act 1987.
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
16.3.1 we will contact you as soon as reasonably possible to notify you; and
16.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
17.1 When we refer, in these Terms, to "in writing", this will include e-mail.
17.2 If you are a consumer you may contact us as described in clause 1.3.
17.3 If you are a business:
17.3.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
17.3.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
17.3.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
17.3.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
18.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
18.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
19.1 Our promotional code TREAT20 is only valid on full price items, and cannot be redeemed against slippers or sale products.
19.2 Promotional code cannot be used in conjunction with any other offer.
19.3 The SS20 promotion ends at midnight on Monday 13th April 2020.
The Clinkard Group Limited ("we", "us"or "our") are committed to protecting and respecting your privacy.
This policy explains the way we use your personal data and sets out specifically:
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
We will use the following personal data about you:
Information you give us. You will give us information about you by [filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.] This includes information you provide when you [register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site]. The information you give us will include, but is not limited to, [your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph].
Information we collect about you. With regard to each of your visits to our site we will collect the following information:
Technical information, including the [IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform]; and
Information about your visit, including [when and how you accessed our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number].
Information we receive from other sources. We will receive information about you if you use any of the other websites we operate, the other services we provide and/or any of our social media pages. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and will receive information about you from them.
We use personal data held about you in the following ways and for the following purposes:
So that we can process your personal data for the purposes set out above, we rely on the following legal bases:
The legal basis we rely on to use your personal data is that it is necessary for the purpose of our legitimate interests. Our legitimate interest for using your personal data is so that we are able to:
Our legitimate interest is therefore our commercial interest. However, our legitimate interest is also in your interest as our use of your personal data allows us to provide a more effective and efficient service to our customers and suppliers. We use your personal data in a way that has a minimal impact on your rights and only in ways that you would reasonably expect considering the nature of our goods and services.
We also use your personal data where it is necessary for the performance of a contract between us and you as a customer or supplier. This is a separate legal basis which applies when you buy something from us or where we buy something from you.
We may in some circumstances ask for your consent to use your personal data. If we do so, we will make it clear that we are asking for your consent, as this is the legal basis we intend to rely on for using your personal data in that instance.
We will ensure that you know why we are asking for your consent and how we will use your personal data so that you can make an informed decision as to whether to consent to us processing your personal data.
We will only ask for your consent where absolutely necessary. If you do not provide us with your consent when we request it, we will not use your personal data for the purpose to which the requested consent relates, and we will not rely on any other legal basis to do so.
For example, if we ask for your consent so that we can communicate marketing materials to you, and you do not provide us with your consent, or if you later withdraw your consent, we will not rely on our legitimate interest to use your personal data in this way.
When we ask for your consent, we will do so by:
When you provide us with your consent, we will keep a record of this.
However, should you wish to withdraw your consent, you have the right to do this at any time and you should do this by accessing the preferences section of your online account or by contacting our customer services department on 0345 241 7742.
You must be over the age of 16 to provide us with your consent. If you are 16 or under, your parental guardian must authorise your consent first and complete our online and offline forms do show this where necessary.
There is no statutory obligation on you to provide us with your personal data. However, you may be required to provide your personal data when entering into a contract with us. Without this personal data, we may not be able to carry out our obligations arising from any contracts entered into between you and us
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. These are companies that are legally connected to us, because of the way in which they are owned.
We may share your personal data with selected third parties including:
We may disclose your personal data to third parties:
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy as a safeguard to protect your personal data. If you wish to obtain further information about how these safeguards are implemented in practice, please contact us using the contact information set out below.
We will continue to store your personal data in circumstances where the criteria set out below is satisfied. We will review this annually to help ensure that your personal data is not stored for longer than necessary.
Your personal data will be held with us for as long as you are actively purchasing with us as your contact details will be used in order to ensure we can fulfil your order and communicate order updates to you.
Should you wish to no longer purchase with us we will anonymise and/or delete your data after 18 months of inactivity on your account.
You have a number of legal rights in relation to your personal data. If you wish to exercise any of your rights in relation to the way we use your personal data, or require any further information, please contact us using the contact information set out below.
We will aim to respond to your request to exercise any of your rights as set out below and contact you directly within one month from the date of your request. If we are unable to deal with your request within this time, we will contact you directly with the reasons for the delay, and details of an extension to our one month response time.
We will only refuse a request made by you to exercise one of your rights if:
Where we consider your request to be excessive, we reserve the right to charge a reasonable fee based on administrative costs.
Right of access. You have the right to ask us whether we use personal data relating to you. If we do hold any of your personal data, you have a right to a copy of this free of charge. If you require any further copies of the same personal data, we reserve the right to charge a reasonable fee based on administrative costs.
If you require the personal data we hold about you, please make your request in writing addressed to the contact details set out below and include in your request whether you have a preference of receiving a physical or digital copy. Please specify the information that you require in as much detail as you can, so that we can deal with your request as efficiently as possible.
Right to object.You have the right to object to the way we use your personal data, in certain circumstances, for the reason that you object to the legal basis we rely on to use your data. If you object to our use of your personal data, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you object to us using, and why you object to the way in which we use it.
Right to object to profiling. You have a right to object to us making a decision on the basis of your personal data by using computer programmes that make decisions automatically, where such a decision would significantly affect you. We do not use your personal data in this way.
Right to object to direct marketing. You have a further right to object to our use of your personal data for direct marketing purposes. If you object to our use of your personal data for direct marketing, please contact us using the contact information set out below so that we can process your request. As part of your request, please include details of the types of information you object to use using, and why.
Right of correction. You have the right to ensure that the personal data we hold about you is accurate and up to date. If you believe your personal data may no longer be accurate or up to data, please contact us using the contact information set out below so that we can consider your request. Until we can verify that your personal data is correct, we will stop using it from the time of your request. As part of your request, please include details of the types of information you would like us correct, and why.
Right to be forgotten. You have the right to have the personal data we hold about you deleted in certain circumstances. Should you wish to have your personal data erased, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details on the types of information you would like us to delete, and why.
Right to restrict.You have the right to restrict the way in which we use your personal data in certain circumstances. This means that we would only be able to use your personal data for carrying out certain actions. If you wish to only have your personal data used in a certain way, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you would like use only in certain ways and why.
Right to portability. You have the right to have us transfer your personal data, where it is technically feasible, directly to another organisation who you wish to deal with your personal data. This is so that you do not have to input your personal data on numerous occasions. You also have the right to receive your personal data in a commonly used, electronic format so that you can transfer your personal data to another organisation indirectly.
If you wish to make a portability request, please contact us using the contact information set out below so that we can consider your request. As part of your request, please include details of the types of information you would like us to transfer, who you would like your personal data transferring to, why you would like your personal data transferring and whether you would like us to transfer your personal data to the elected organisation directly, or to you, so that you can do this indirectly.
Please note that your exercise of this right would not require us to delete your personal data, and that we will respond to your requests for free unless we consider your request to be excessive.
Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Should you have any complaint about the way we use your personal data, please contact us using the contact information set out below.
Upon receiving your complaint, our data protection officer orinformation security manager will deal with this in accordance with our internal procedures relating to privacy. If you wish to make a complaint, please set this out separately to any request you may also be making in respect of rights relating to your personal data.
Should you feel that we have not dealt with your complaint to the standards which you expect, you have right to make a complaint to the Information Commissioner’s Office (ICO), the government’s supervisory authority for matters relating to data protection. The ICO can be contacted on their helpline: 0303 123 1113. For further information on the ICO, please visit https://ico.org.uk.
As we process a large volume of personal data on a regular basis, we have appointed Julie Monaghan as our Data Protection Officer and Graeme Boulton as our Information Security Manager. Both individuals are your point of contact for any questions, comments or requests regarding this policy.
For the purposes of data protection law, we are a data controller in respect of your personal data. Should you have any queries about your personal data or any questions about this policy, please contact us by using the following details:
Julie Monaghan - Data Protection Officer - julie.monaghan@clinkard.co.uk
Graeme Boulton - Information Security Manager - graeme.boulton@clinkard.co.uk
Address:
The Clinkard Group
Eveline House
Cannon Park Way
Middlesbrough
TS1 5JU
Telephone: 01642 606162
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