About Klarna

Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. With Klarna Checkout, customers only need to provide top-of-mind information to complete a purchase.

At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.

Klarna was founded in 2005 with the vision to simplify the buying experience. In 2014 we joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. We have 1800 employees in 18 markets. We serve 65 million consumers and work with 75 000 online merchants.


Who is Klarna?

They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 65 million consumers worldwide in over 75 000 e-stores and very safe to use.

How does Klarna Pay After Delivery work?

After the e-store has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?

Neither Klarna nor we run credit searches against you that could impact your credit rating. Klarna may run unrecorded enquiries that do not affect credit scoring.

How is my statement sent?

If you chose to pay after delivery, we will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarnas Customer Service team below here.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.

How does the payment page work?

If you have received your goods and want to pay your statement, go to our payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarnas Customer Service team below.


I haven't received an email with my statement/payment information.

Please contact Klarnas Customer Service team below. They will be able to provide you with the payment details.




Can I postpone my due date?

You can contact Klarnas Customer Service team below to see if it is possible to postpone the due date on your payment.

May I deliver to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you received my payment?

After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarnas Customer Service team below with a proof of payment.

What should I do if I want to cancel my order?

If you would like to return goods or cancel your order, we ask you to contact the store where you made your purchase. You should also contact Klarnas Customer Service team below who will make any necessary adjustments to the statement and provide further help if needed.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store have registered your cancellation or your return, the repayment will be processed within next 14 days.

What happens to my invoice, when I've returned the goods?

Once the e-store have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

I've received an invoice, but I've not yet received my goods

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact Klarnas Customer Service team below so that we can postpone the due date on your payment.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card.

Contact Klarna

Do you have any questions regarding your payment?

Visit us on www.klarna.com/uk/customer-service or please call Klarna’s Customer Service.It is open 7 days/week:

Monday - Friday 9.00 AM - 9.00 PM

Saturday - Sunday 9.00 AM - 6.00 PM


020 300 50 833

We hope that you have found this information helpful but if you have any further questions about Klarna please don’t hesitate to give our friendly Charles Clinkard customer care team a call on: 0345 241 7742.

Opening Hours:

Monday-Thursday 8:30am-8pm

Friday 8:30am-6.00pm

Saturday 9am-5:30pm

Sunday 11am-5.00pm

Bank Holidays 10am-4pm

Outside these hours please leave a message.

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