We offer free delivery within the UK (excluding Channel Islands) as well as to any of our stores and CollectPlus locations, all of which are available options on our basket page. Next day delivery is available on selected products, which is highlighted upon a colour and size being selected. We also offer delivery worldwide (with a few exceptions). For a full price list click here. Orders are normally delivered within 3 - 5 days.
The last day we are accepting orders for guaranteed Christmas delivery is Tuesday 20th December. We will try our best, but cannot guarantee Christmas delivery for orders placed after this date.
Our returns policy is 35 days of receipt. If you are not completely satisfied with your product(s) we are more than happy to provide a refund or exchange. You are entitled to return your order to any of our stores or to our depot. Please ensure your product(s) are in original unworn condition. You can now return your order to us via CollectPlus. Simply click here to find your nearest CollectPlus drop off location and print off your returns label online. For our returns address and further information please click here.
We appreciate that Christmas gifts are not always suitable - so we will extend our returns window for items purchased as Christmas gifts. If you have bought shoes from us as a Christmas gift, you have either 2 weeks from Christmas Day to return your purchase to us or 35 days from the date of delivery, whichever gives you the longest returns window.